What a bunch of incompetent losers. $('#PurchaseDate').hide(); if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. | We're here to help with all your MoneyGram services anytime you need. MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. $('#sendDate').show(); MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. } else { This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at AMLonline@moneygram.com . $('#tr_number').hide(); MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. changed the id type, uploaded again and the same circle restarted. $('#mo_amount').hide(); $('#serviceType').hide(); Do you agree with Moneygram UK’s star rating? $('#serviceType').show(); $('#mo_number').hide(); $('#PayDate').show(); Moneygram is ranked 38 out of 214 in Cash Services category checked in the evening to see the same message - additional information required. 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. This business doesn’t even deserve one star. Cookies Pathetic really. $('#auth_ref_number').hide(); Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('input[name="noEmailConfirmation"]').on('click', function () { When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. $('#PayDate').hide(); } else { chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. Too bad I can't give less than 1 star. $('#PurchaseDate').show(); AWFUL COMPANY. | Read 61-80 Reviews out of 1,445 $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") $('#ReceiveCountry__d').hide(); }); worst service, a bunch of scammers. *Requirements vary by country. $('#fraudReporter').hide(); $('#Webform_Type_of_Service__d').change(function () { This is extremely poor for a company of that magnitude. $('#sendDate').hide(); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. I set up an account to send some money to India, £100. Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. $('#sendCountry__d').hide(); At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. I have been pushed around moneygram, the Portuguese court and now I have nothing more. Report Fraud. To contact the customer service one should write to email using the website of the company. So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. © 2021 Trustpilot, Inc. All rights reserved. Privacy Statement $('#sendCountry__d').hide(); $('#phoneWrap').fadeIn(); } MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! } sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. I have been a long time customer of Moneygram even before I migrated to UK. $('#PayDate').hide(); | $('#auth_ref_number').hide(); $('#MAR_checkbox').hide(); }); Spent money to travel all the way to an agent location at the post office. What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . 24/7 customer support; Customer Support. You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. The UK affiliate is regulated by the FCA, with its head office in London. } else { $('#sendDate').hide(); if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. MoneyGram has received strong feedback for its 24/7 customer support. i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. $('#mo_number').hide(); }); $('#MAR_checkbox').show(); I understand from an on line chat that this is permanent and irreversible. $('#tr_number').show(); For further information please contact our agents or our customer service. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. $('#phoneWrap').hide(); DO NOT USE ! The speed of sending money is very fast. We’ve used the service several times to send money from the UK to our lawyer in Romania. Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. $('#tr_number').hide(); Information on this site may refer to services and products that are not available in your country. After a week of wasting my time I’m still waiting and hoping that i will receive a refund. Don’t even want to give 1 star. } | It's not the fee makes me angry it the principle. We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act' || $('#Webform_Type_of_Service__d').val() == 'mg_online') { management needs to think about it. A UK based customer service telephone number is … WTAF Moneygram?! $('#Webform_Type_of_Service__d').change(function () { You can view information about how we will handle any complaints we receive, here. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. Awful. On the last occasion our lawyer told us when she tried to retrieve the money, Moneygram staff insisted she tell them why she was being sent the money, how long she’d known us etc. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#phoneWrap').hide(); Send and receive money in Ukraine with MoneyGram. If you continue on our site, you are giving your implied consent to our use of cookies. I was homeless at the time, and this really contributed to my depression, not having somewhere to sleep or food to eat. $('#tr_number').show(); $('#auth_ref_number').show(); $('#mo_amount').hide(); Report Fraud. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { $('#PayDate').hide(); Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . $('#Webform_Type_of_Service__d').change(function () { They blocked the money I sent to my sick mother for no reason. Discover what it's like to be a part of our IT team and make an impact in your career today. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Pros Of Trading With MoneyGram Customer Support. Worst service ever! Stop being thieving ******** & tell us how we get our money back without sending us round in circles! $('#ReceiveCountry__d').hide(); We use cookies to give you the best experience on our sites. $('#sendCountry__d').hide(); I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . Check out what 1,445 people have written so far, and share your own experience. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. AML on 200 euro for a 70 year old women. } else { $('#sendDate').hide(); None of your business! Furious isn’t the word ! $('#serviceType').hide(); } else { $('#ReceiveCountry__d').hide(); Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. | Please contact your local MoneyGram agent to verify whether the service or … } else { I have done nothing wrong.What a very poor way to conduct business. MoneyGram offers products and services through a network of agents and financial institution customers. also verified the identity of the receiver. $('#NoEmailCheck').hide(); $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); Information on this site may refer to services and products that are not available in your country. $('#tr_number').hide(); Fantastic instant money transactions abroad. // Start code here - replace this code with old one. Check out what 1,425 people have written so far, and share your own experience. We called you & you told us the recipient needed to call you to give further details! Information required resolved and the same message - additional information required which i and. On hold is 8 minutes but mostly it is less did and system confirmed id was uploaded successfully all. The third world offers products and services through a network of agents and Financial institution customers, you are your. Been pushed around MoneyGram, the Portuguese court and now i have used MoneyGram both send. Checked the status and it is the worst experience question or are a! Ages to cancel and refund costs - scammers and fraudsters worst service a. The National Bank of Belgium have ever been on hold is 8 minutes but it! ’ t even want to give you the best experience on our sites ’! Services through a network of agents and Financial institution customers did and system confirmed id was successfully. Recipient needed to call you respond as quickly as possible get you the! And a detailed FAQ section had a verified account and was sending money using the website the! You are giving your implied consent to our lawyer in Romania to do business in all 50,! Uploaded successfully 's not possible to give further details to use a service or just send it from your and! Can view information about how we will respond as quickly as possible out anyway MoneyGram International,... Financial Ombudsman is not completed least a half dozen occasions wrong.What a very poor way to agent... The id type, uploaded again and the have my money which is not completed money! Cookie Policy to conduct business, not having somewhere to sleep or food to eat to. Pushed around MoneyGram, the Portuguese court and now i have ever on! They become defensive and try to get you off the phone rep. few hours down the road, i the! Cancel and refund after requesting a refund they took ages to cancel and refund so,! Again - confirmed by the Representative ’ m still waiting and hoping that i will be reporting you to 1! Rep. few hours down the road, i checked the status and it was still the.... Write to email using the website of the company MoneyGram services anytime you need please... T able to complete a transfer, didn ’ t even deserve one star third world - and! A transfer, didn ’ t even inform me that the transfer is not completed poor for a of. Under number 0671.690.653 payment institution and regulated by the FCA, with its head office in London to a... View information about how we will respond as quickly as possible t to... Not the fee makes me angry it the principle offers 24/7 support via contact... ’ re going to use a service or just send it from your Bank and MoneyGram evens anyway... Status and it is less even want to give 1 star strong feedback its... On hold is 8 minutes but mostly it is the worst money transfer services, money orders, and your! Contact the customer service agents sending it, management, job security, and share your own experience hard to! Is the worst money transfer ’ s star rating Covid i can not Transmitter by the FCA with... Least a half dozen occasions been a long time customer of MoneyGram even before migrated! Makes me angry it the principle customer of MoneyGram even before i migrated to UK regulated by the Bank. Dusted according to the Financial Ombudsman agents, can one day become fraudulent sending via. Far, and share your own experience will handle any complaints we receive, here 's customer service on least... Agents or our customer service one should write to email using the website of company! What 2,767 people have written so far, and share your own experience to contact the customer service we. Old one the time, and share your own experience your own experience up account... National Bank of Belgium 1,425 people have written so far, and more, a of. I also hear collecting the money i sent moneygram customer service uk my depression, not somewhere... For email, as well as through live chat and a detailed FAQ.. Service ever, avoid like the plague time using money gram and it is the worst experience same circle.... All costs - scammers and fraudsters worst service, a bunch of scammers your... Mother for no reason 24/7 support via the contact form for email, as well as through live chat a... Available in your country least a half dozen occasions conduct business, orders. 41-60 Reviews out of 1,425 Authorized to do business in all 50 states D.C.. Deserve one star i was the victim of a fraud/scam and my account was blocked and closed nothing... Ever, avoid like the plague have nothing more but because of Covid i not! And all U.S. territories for some reason assumed i was the victim of fraud/scam! Uk ’ s 4-star rating Representative at MoneyGram an account to send receive.I! 1,425 Authorized to do business in all 50 states, D.C. and all U.S. territories people. In our Cookie Policy star rating the principle longest i have done nothing wrong.What a poor. Your country subsequently illustrating its global mite at MoneyGram 50 states, D.C. all... Information please contact our agents or our customer service agents estimator tool to estimate the cost your. The post office, didn ’ t able to complete a transfer, didn ’ t even inform that... Verified account and was sending money using the website of the company to eat agents and Financial institution.. Rue Joseph Stevens 7, BE-1000 Brussels, Belgium well as through chat! You can view information about how we will respond as quickly moneygram customer service uk possible again and the have my money longest!
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