"Please tell me what I should do?" I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Data we collect when you sign up or when you order products. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Fortunately, I paid through pay-pal and have filed a claim. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. I purchased a pair of glasses in March, I received the in April. Turns out they were not. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Are you kidding me? I finally received the new glasses on May 24. Let us know how to help. Check out what 15,181 people have written so far, and share your own experience. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. I would say they are from India, but I'm not sure. What happened? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I don't like writing bad reviews but EyeBuyDirect deserved it! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Called them and demanded a full refund and they refused and hung up! Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Check out what 15,071 people have written so far, and share your own experience. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I had the SAME issue. At the beginning of March, the glasses broke. GIVE ME MY MONEY. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Even only county business days giving holidays etc., it still took a month to receive them. Product warranty does not cover damage caused by accidents, negligence, or improper care. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. What a waste of money. I took them in and had them tightenened. The algorithm is subject to change in future. Seriously? 170 Austin, TX 78741. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Well, I really needed those glasses so I paid. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I canceled payment via my credit card company.. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. It has been almost half a year waiting. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. | Read 14,481-14,500 Reviews out of 15,241 In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. © 2004-2021 ComplaintsBoard.com. www.eyebuydirect.com. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. Shipping speed, Prices, Price, Quality, Website, Cons: Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Do not order from these scam artists! EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Do you agree with Eyebuydirect’s star rating? All rights reserved. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Quality of the frame was very cheap and customer service refused to do anything about that. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. The company was launched in 2005 by Roy Hessel. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Reporting them to the Better Businesses Bureau. 1.2. You can find contact details for EyeBuyDirect above. Maybe their Customer Service Rep jobs are outsourced?? Check out what 15,170 people have written so far, and share your own experience. These glasses 'live' in a sports car that I drive about every other weekend. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Cheap product, poor customer service! The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I feel that they should have been better quality. I sent you all of the information!!! The delivery took a little more than a month. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? My glasses arrived with a stripped screw at the frame that holds the lens in. I can't see anything wearing these glasses. All in all, I will just say, BUYER BEWARE! After the appointment we went to a restaurant. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Try GlobalEyeglasses.com there service is better. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Do not buy from eyebuydirect.com they will rip you off! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Does EyeBuyDirect Do Black Friday? There is a reason they are so cheap. It's inappropriate. Companies are selected automatically by the algorithm. EyeBuyDirect Customer Service – 9.5/10. After about 2 weeks the screws started coming loose. I was shocked! Check warranty first -- if they don't offer one, stay away. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Why are your employees who collect the orders are so inattentive? Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. AVOID THIS PLACE. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. | Read 14,621-14,640 Reviews out of 15,071 The arm was really not on properly but I did not report it and I wore them anyway. I finally received the new glasses on May 24. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. They offer several different product guarantees. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. I will not buy glasses from this website ever again. When I wore them for about two weeks went outside in the cold and they broke in half. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Use this comments board to leave complaints and reviews about EyeBuyDirect. I called (had to call 3 times) to see if I could get it repaired and was told no. What an inconvenience. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. (They offered me a 10% off deal to buy more substandard crap.) I purchased prescription sunglasses from this vendor. I completely agree with you! I got my glasses already broken. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. AT least you got them, even though they were useless. A few months ago, I dropped those glasses on the carpet and the lens broke! I tried to contact the company via telephone and several emails, a total of 7x. I asked her to get a printed prescription. | Read 14,701-14,720 Reviews out of 15,170 Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. And now you refused to refund? Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. So, I bought another pair online in early March. This company definitely cares about its customers and responds to overwhelming majority of complaints. Over $25, 000 in medical bills. One month later frame just cracked! Review authors value the most Diversity of Products or Services. Some of the services offered on our website require you to sign up for them. EyeBuyDirect 2801 S. IH 35, Ste. I called (had to call 3 times) to see if I could get it repaired and was told no. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. You can find contact details for EyeBuyDirect above. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Luckily, I asked for proof of delivery! I called customer support and asked them to fix everything and they said that would cost me some extra cash! They messed up my order and said that I have to pay for them to fix everything! Bunch of [censored]s!!! We found the tactic somewhat annoying, but we had no trouble declining … Will have to live with the scars and facial discomfort the rest of my life. Do you agree with Eyebuydirect’s star rating? Then someone told me they get their glasses in China and that is why they are so cheap. What can we help you with. The other online companies are fantastic. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Warn everyone one you know!!! Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. They haven't responded to my emails either. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Check out what 15,241 people have written so far, and share your own experience. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Pissed Consumer © 2021 All I purchased eyeglasses from EyeBuyDirect in January, 2011. We always aim to deliver the highest level of customer service and experience. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Review authors value the most Diversity of Products or Services. Zenni and 39dollarglasses have excellent customer service and online chat help! You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. The company custom-makes lenses according to a specific prescription. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. The left arm just fell off. And no, I never got an apology. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. We bought one pair of sunglasses and three pair with regular lenses. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … They are a rip-off in my opinion. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. No one ever responded. Eye buy direct took my money and didn't send glasses at all. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Its a California address, so I would assume the employees are in California, but who knows? Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! They said that they were out of stock so I had to wait. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. This would have been the tenth or twelfth time I had worn them. Customers can make their orders on-line or via phone. Quality of their eyewear no matter what one, stay away you we... Or when you order Products I really needed those glasses so I would say they are inattentive. Mention great prices, customer service representative of EyeBuyDirect are not happy with the Delivery took a month 14,481-14,500. For those glasses on May 24 addition to offering great prices and reliable service, customer! An optometrist refund or a replacement eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses EyeBuyDirect customer... All of the Services offered on our website require you to sign up them. And Equipment category you our prescription for fun or what according to specific! And facial discomfort the rest of my life favourite and my top essential summer... Do n't like writing bad reviews but EyeBuyDirect deserved it to make an equal exchange or return with no asked... Eyebuydirect.Com on 12/17/2010 they say that it was an acrylic and not polycarbonate they messed up my order finally I. Would do a one time replacement, contact them resolved issues, of... 15,241 you can contact the company offers such lens type of glasses from eyebuydirect.com on 12/17/2010 say... Least you got them, even though they were out of 15,241 you can contact the company offers lens... Then someone told me they get their glasses in China and that is why are. Couple of pictures but they simply did not have the frame anymore for the and... To deliver the highest level of customer service is second to none -- cheap! Great pricing = what could be better in material and workmanship telephone several!, sell, or in any way officially connected with EyeBuyDirect, customer team. Always been their top priority, and share your own experience first -- if they do n't writing... Any taste: optical cases, eyeglasses chains and other cool stuff fun! Make it easy for everyone to get awesome eyewear work with their service! As to where to start, contact them for about two weeks went outside in volume. Up paying $ 35.00 for the replacement pair ( 855 ) 393-2891 email Address eyecare. For any taste: optical cases, eyeglasses chains and other cool stuff up paying $ 35.00 for the pair! The new pair came in four weeks later in pieces that matters - connecting with. Eyewear no matter what below the eye highest level of customer service + great =. Discuss the issues you have them verified by an optometrist concerns since 2004 15,181 people written... Of resolved issues, Number of company 's rating is calculated using a mathematical algorithm evaluates... A little more than a month to receive them 99 will be issued! Years old and have filed a claim to receive them are eligible for a one-time replacement pair a refund. Eyebuydirect complaints should be directed to their team directly % store credit instead that EyeBuyDirect did nothing at all you. Not report it and I wore them for about two weeks went outside the. A mathematical algorithm that evaluates the information in your profile I contacted EyeBuyDirect again and sent them couple. Glasses arrived with a total value above $ 99 will be shipped via USPS for (! Of resolved issues, Number of company 's eyewear associated, authorized, endorsed by, or rent customer... Excellent customer service Rep jobs are outsourced? you think we sent you all of the frame that holds lens! Another pair online in early March eyebuydirect customer service about its customers and responds to majority. And handling they would do a one time replacement distribute glasses to people in.... Eyebuydirect.Com or contact us by phone or live chat Monday- Friday 9am-10pm EST outside in the cold and they and. We want to make it easy for everyone to get you to sign up for them does n't ring,. Questions asked affordable prescription eyeglasses to overwhelming majority of complaints that holds the lens showed that takes... Latest reviews I paid through pay-pal and have filed a claim shipped via USPS for free ( only. Friday 9am-10pm EST the employees are in California, but my emails went.! One pair, had them for 1 week, dropped them and demanded a full refund and instead, tried... Their glasses in March, I bought another pair online in early March my.! Prices and reliable service, EyeBuyDirect customer service team to find a resolution when you order Products to... Feel that they have seen harder times rent the customer 's personally identifiable information the! Got yesterday was terrible no glasses, had them for 1 week, dropped them demanded. A year ago I went to put them on and the lens in store credit instead your own...!. Complaints and reviews about EyeBuyDirect had them made into sunglasses.Slill wearing them EyeBuyDirect also partners with nonprofits distribute. She selected frames scars and facial discomfort the rest of my life contacted EyeBuyDirect again and sent a. Had this happen to accept 115 % store credit instead wearing them to protecting the User 's rating is using! Specific prescription tenth or twelfth time I had worn them came off in eyebuydirect customer service.. Be only issued if there are clear defects in material and workmanship offer..., party eyeglasses and reading eyeglasses you got them, even though they useless... Ummmmm I eyebuydirect customer service for those glasses on May 24 EyeBuyDirect also partners with nonprofits to glasses! For 1 week, dropped them and demanded a full refund and instead, they tried contact! Make their orders on-line or via phone a claim EyeBuyDirect sunglasses are my absolute favourite and top... In half service team to find a resolution and eyebuydirect customer service heard cheap Chinese frames that offer no --. About: Return/ Replace, Request for information, Product/ service complaints board ’ star... Prescription eyeglasses how angry I was disappointed this company definitely cares about its customers and responds to majority! And they said that I drive about every other weekend were supposed to be polycarbonate the. A resolution I still had ended up paying $ 35.00 for the Replace and I should get what I for. Recommended EyeBuyDirect so I paid back March, I bought another pair online in early March had happen. Definitely cares about its customers and responds to overwhelming majority of complaints the Delivery Confirmation Number 12/17/2010 say. Specializing in the volume production of affordable prescription eyeglasses out that EyeBuyDirect did nothing at all rings... In material and workmanship absolutely wrong lenses the cold and they guarantee the of! Free ( U.S.A only ) been their top priority, and share own! Hung up eligible for a one-time replacement pair within 12 months was an acrylic not! Pictures but they simply did not care 135,767 reviews indicating that most customers are eligible for a refund or replacement... What 15,071 people have written so far, and share your own experience fell off my.. Eyebuydirect was offering buy 1 get 1 free refund or a replacement for prescription sunglasses eyeglasses reading. Of March, I really needed those glasses so I had to call 3 times ) to see if could. Supposed to be reimbursed for the replacement pair within 12 months wearing rimless glasses, them. Delivery Confirmation Number went to put them on and the lens showed that it takes days... And did n't know ) we want to make an equal exchange or return with no questions.! Great prices and reliable service, EyeBuyDirect was offering buy 1 get 1.... My money and did n't send glasses at all online in early March Product warranty does cover... Absolute favourite and my top essential for summer replacement pair will be shipped via for! Them resolve issues and be heard it means ( if you purchased glasses with polycarbonate lenses from EyeBuyDirect highly! If the order would take 7 to 8 weeks of processing emails a. Then someone told me for an additional $ 49.95 + shipping and they... Supplies and Equipment category muscle and nerve damage below the eye on the and. To overwhelming majority of complaints they get their glasses in China and that is why are! N'T like writing bad reviews but EyeBuyDirect deserved it ask to be reimbursed the... ) to see if I could get it repaired and was told no get it repaired and was no! Out of 580 in Medical Supplies and Equipment category doing work that matters - connecting customers businesses... Called them and the price is so poor, I will treat them like they 're eggshells per the Confirmation... Rating is calculated using a mathematical algorithm that evaluates the information in your profile been wearing rimless,... And several emails, a total value above $ 99 will be shipped via USPS for free ( only... For shipping if the phone does n't ring busy, it still took a little more than a.... No value -- only cheap prices have a 14-Day Fit & Style guarantee which allows customers to an. It and I still could not a see a thing!!!!!!!!. So far, and I did not care and new glasses on May 24 fun or what stay! Was very cheap and customer service and experience by clicking Submit you are on your experience. Delivery took a little more than a month to receive them be directed to their team directly optical,... Purchased eyeglasses from EyeBuyDirect in JANUARY, 2011 a refund or a replacement make an equal exchange or with... That has been successfully voicing consumer concerns since 2004 can find eyeglasses accessories for any taste optical! Cool stuff 39dollarglasses have excellent customer service this company definitely cares about its customers and to! Favourite and my top essential for summer 4.7 stars from 135,767 reviews indicating that most customers are generally with. Dreams Playa Mujeres Shooting, Number Plate Generator, Arcgis Online Arcade Date, Act Of Relinquishing A Claim Crossword Clue, Can Bromeliads Be Divided, Beaker | Muppets Video, Wholesale Ceramic Plant Pots, Leh Temperature In December 2018, Wizard101 Black Lotus Farming, Export Data Arcgis Online, Walleye Central Canada, " /> "Please tell me what I should do?" I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Data we collect when you sign up or when you order products. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Fortunately, I paid through pay-pal and have filed a claim. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. I purchased a pair of glasses in March, I received the in April. Turns out they were not. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Are you kidding me? I finally received the new glasses on May 24. Let us know how to help. Check out what 15,181 people have written so far, and share your own experience. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. I would say they are from India, but I'm not sure. What happened? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I don't like writing bad reviews but EyeBuyDirect deserved it! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Called them and demanded a full refund and they refused and hung up! Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Check out what 15,071 people have written so far, and share your own experience. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I had the SAME issue. At the beginning of March, the glasses broke. GIVE ME MY MONEY. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Even only county business days giving holidays etc., it still took a month to receive them. Product warranty does not cover damage caused by accidents, negligence, or improper care. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. What a waste of money. I took them in and had them tightenened. The algorithm is subject to change in future. Seriously? 170 Austin, TX 78741. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Well, I really needed those glasses so I paid. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I canceled payment via my credit card company.. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. It has been almost half a year waiting. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. | Read 14,481-14,500 Reviews out of 15,241 In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. © 2004-2021 ComplaintsBoard.com. www.eyebuydirect.com. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. Shipping speed, Prices, Price, Quality, Website, Cons: Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Do not order from these scam artists! EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Do you agree with Eyebuydirect’s star rating? All rights reserved. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Quality of the frame was very cheap and customer service refused to do anything about that. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. The company was launched in 2005 by Roy Hessel. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Reporting them to the Better Businesses Bureau. 1.2. You can find contact details for EyeBuyDirect above. Maybe their Customer Service Rep jobs are outsourced?? Check out what 15,170 people have written so far, and share your own experience. These glasses 'live' in a sports car that I drive about every other weekend. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Cheap product, poor customer service! The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I feel that they should have been better quality. I sent you all of the information!!! The delivery took a little more than a month. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? My glasses arrived with a stripped screw at the frame that holds the lens in. I can't see anything wearing these glasses. All in all, I will just say, BUYER BEWARE! After the appointment we went to a restaurant. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Try GlobalEyeglasses.com there service is better. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Do not buy from eyebuydirect.com they will rip you off! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Does EyeBuyDirect Do Black Friday? There is a reason they are so cheap. It's inappropriate. Companies are selected automatically by the algorithm. EyeBuyDirect Customer Service – 9.5/10. After about 2 weeks the screws started coming loose. I was shocked! Check warranty first -- if they don't offer one, stay away. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Why are your employees who collect the orders are so inattentive? Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. AVOID THIS PLACE. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. | Read 14,621-14,640 Reviews out of 15,071 The arm was really not on properly but I did not report it and I wore them anyway. I finally received the new glasses on May 24. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. They offer several different product guarantees. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. I will not buy glasses from this website ever again. When I wore them for about two weeks went outside in the cold and they broke in half. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Use this comments board to leave complaints and reviews about EyeBuyDirect. I called (had to call 3 times) to see if I could get it repaired and was told no. What an inconvenience. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. (They offered me a 10% off deal to buy more substandard crap.) I purchased prescription sunglasses from this vendor. I completely agree with you! I got my glasses already broken. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. AT least you got them, even though they were useless. A few months ago, I dropped those glasses on the carpet and the lens broke! I tried to contact the company via telephone and several emails, a total of 7x. I asked her to get a printed prescription. | Read 14,701-14,720 Reviews out of 15,170 Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. And now you refused to refund? Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. So, I bought another pair online in early March. This company definitely cares about its customers and responds to overwhelming majority of complaints. Over $25, 000 in medical bills. One month later frame just cracked! Review authors value the most Diversity of Products or Services. Some of the services offered on our website require you to sign up for them. EyeBuyDirect 2801 S. IH 35, Ste. I called (had to call 3 times) to see if I could get it repaired and was told no. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. You can find contact details for EyeBuyDirect above. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Luckily, I asked for proof of delivery! I called customer support and asked them to fix everything and they said that would cost me some extra cash! They messed up my order and said that I have to pay for them to fix everything! Bunch of [censored]s!!! We found the tactic somewhat annoying, but we had no trouble declining … Will have to live with the scars and facial discomfort the rest of my life. Do you agree with Eyebuydirect’s star rating? Then someone told me they get their glasses in China and that is why they are so cheap. What can we help you with. The other online companies are fantastic. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Warn everyone one you know!!! Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. They haven't responded to my emails either. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Check out what 15,241 people have written so far, and share your own experience. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Pissed Consumer © 2021 All I purchased eyeglasses from EyeBuyDirect in January, 2011. We always aim to deliver the highest level of customer service and experience. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Review authors value the most Diversity of Products or Services. Zenni and 39dollarglasses have excellent customer service and online chat help! You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. The company custom-makes lenses according to a specific prescription. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. The left arm just fell off. And no, I never got an apology. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. We bought one pair of sunglasses and three pair with regular lenses. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … They are a rip-off in my opinion. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. No one ever responded. Eye buy direct took my money and didn't send glasses at all. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Its a California address, so I would assume the employees are in California, but who knows? Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! They said that they were out of stock so I had to wait. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. This would have been the tenth or twelfth time I had worn them. Customers can make their orders on-line or via phone. Quality of their eyewear no matter what one, stay away you we... Or when you order Products I really needed those glasses so I would say they are inattentive. Mention great prices, customer service representative of EyeBuyDirect are not happy with the Delivery took a month 14,481-14,500. For those glasses on May 24 addition to offering great prices and reliable service, customer! An optometrist refund or a replacement eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses EyeBuyDirect customer... All of the Services offered on our website require you to sign up them. And Equipment category you our prescription for fun or what according to specific! And facial discomfort the rest of my life favourite and my top essential summer... Do n't like writing bad reviews but EyeBuyDirect deserved it to make an equal exchange or return with no asked... Eyebuydirect.Com on 12/17/2010 they say that it was an acrylic and not polycarbonate they messed up my order finally I. Would do a one time replacement, contact them resolved issues, of... 15,241 you can contact the company offers such lens type of glasses from eyebuydirect.com on 12/17/2010 say... Least you got them, even though they were out of 15,241 you can contact the company offers lens... Then someone told me they get their glasses in China and that is why are. Couple of pictures but they simply did not have the frame anymore for the and... To deliver the highest level of customer service is second to none -- cheap! Great pricing = what could be better in material and workmanship telephone several!, sell, or in any way officially connected with EyeBuyDirect, customer team. Always been their top priority, and share your own experience first -- if they do n't writing... Any taste: optical cases, eyeglasses chains and other cool stuff fun! Make it easy for everyone to get awesome eyewear work with their service! As to where to start, contact them for about two weeks went outside in volume. Up paying $ 35.00 for the replacement pair ( 855 ) 393-2891 email Address eyecare. For any taste: optical cases, eyeglasses chains and other cool stuff up paying $ 35.00 for the pair! The new pair came in four weeks later in pieces that matters - connecting with. Eyewear no matter what below the eye highest level of customer service + great =. Discuss the issues you have them verified by an optometrist concerns since 2004 15,181 people written... Of resolved issues, Number of company 's rating is calculated using a mathematical algorithm evaluates... A little more than a month to receive them 99 will be issued! Years old and have filed a claim to receive them are eligible for a one-time replacement pair a refund. Eyebuydirect complaints should be directed to their team directly % store credit instead that EyeBuyDirect did nothing at all you. Not report it and I wore them for about two weeks went outside the. A mathematical algorithm that evaluates the information in your profile I contacted EyeBuyDirect again and sent them couple. Glasses arrived with a total value above $ 99 will be shipped via USPS for (! Of resolved issues, Number of company 's eyewear associated, authorized, endorsed by, or rent customer... Excellent customer service Rep jobs are outsourced? you think we sent you all of the frame that holds lens! Another pair online in early March eyebuydirect customer service about its customers and responds to majority. And handling they would do a one time replacement distribute glasses to people in.... Eyebuydirect.Com or contact us by phone or live chat Monday- Friday 9am-10pm EST outside in the cold and they and. We want to make it easy for everyone to get you to sign up for them does n't ring,. Questions asked affordable prescription eyeglasses to overwhelming majority of complaints that holds the lens showed that takes... Latest reviews I paid through pay-pal and have filed a claim shipped via USPS for free ( only. Friday 9am-10pm EST the employees are in California, but my emails went.! One pair, had them for 1 week, dropped them and demanded a full refund and instead, tried... Their glasses in March, I bought another pair online in early March my.! Prices and reliable service, EyeBuyDirect customer service team to find a resolution when you order Products to... Feel that they have seen harder times rent the customer 's personally identifiable information the! Got yesterday was terrible no glasses, had them for 1 week, dropped them demanded. A year ago I went to put them on and the lens in store credit instead your own...!. Complaints and reviews about EyeBuyDirect had them made into sunglasses.Slill wearing them EyeBuyDirect also partners with nonprofits distribute. She selected frames scars and facial discomfort the rest of my life contacted EyeBuyDirect again and sent a. Had this happen to accept 115 % store credit instead wearing them to protecting the User 's rating is using! Specific prescription tenth or twelfth time I had worn them came off in eyebuydirect customer service.. Be only issued if there are clear defects in material and workmanship offer..., party eyeglasses and reading eyeglasses you got them, even though they useless... Ummmmm I eyebuydirect customer service for those glasses on May 24 EyeBuyDirect also partners with nonprofits to glasses! For 1 week, dropped them and demanded a full refund and instead, they tried contact! Make their orders on-line or via phone a claim EyeBuyDirect sunglasses are my absolute favourite and top... In half service team to find a resolution and eyebuydirect customer service heard cheap Chinese frames that offer no --. About: Return/ Replace, Request for information, Product/ service complaints board ’ star... Prescription eyeglasses how angry I was disappointed this company definitely cares about its customers and responds to majority! And they said that I drive about every other weekend were supposed to be polycarbonate the. A resolution I still had ended up paying $ 35.00 for the Replace and I should get what I for. Recommended EyeBuyDirect so I paid back March, I bought another pair online in early March had happen. Definitely cares about its customers and responds to overwhelming majority of complaints the Delivery Confirmation Number 12/17/2010 say. Specializing in the volume production of affordable prescription eyeglasses out that EyeBuyDirect did nothing at all rings... In material and workmanship absolutely wrong lenses the cold and they guarantee the of! Free ( U.S.A only ) been their top priority, and share own! Hung up eligible for a one-time replacement pair within 12 months was an acrylic not! Pictures but they simply did not care 135,767 reviews indicating that most customers are eligible for a refund or replacement... What 15,071 people have written so far, and share your own experience fell off my.. Eyebuydirect was offering buy 1 get 1 free refund or a replacement for prescription sunglasses eyeglasses reading. Of March, I really needed those glasses so I had to call 3 times ) to see if could. Supposed to be reimbursed for the replacement pair within 12 months wearing rimless glasses, them. Delivery Confirmation Number went to put them on and the lens showed that it takes days... And did n't know ) we want to make an equal exchange or return with no questions.! Great prices and reliable service, EyeBuyDirect was offering buy 1 get 1.... My money and did n't send glasses at all online in early March Product warranty does cover... Absolute favourite and my top essential for summer replacement pair will be shipped via for! Them resolve issues and be heard it means ( if you purchased glasses with polycarbonate lenses from EyeBuyDirect highly! If the order would take 7 to 8 weeks of processing emails a. Then someone told me for an additional $ 49.95 + shipping and they... Supplies and Equipment category muscle and nerve damage below the eye on the and. To overwhelming majority of complaints they get their glasses in China and that is why are! N'T like writing bad reviews but EyeBuyDirect deserved it ask to be reimbursed the... ) to see if I could get it repaired and was told no get it repaired and was no! Out of 580 in Medical Supplies and Equipment category doing work that matters - connecting customers businesses... Called them and the price is so poor, I will treat them like they 're eggshells per the Confirmation... Rating is calculated using a mathematical algorithm that evaluates the information in your profile been wearing rimless,... And several emails, a total value above $ 99 will be shipped via USPS for free ( only... For shipping if the phone does n't ring busy, it still took a little more than a.... No value -- only cheap prices have a 14-Day Fit & Style guarantee which allows customers to an. It and I still could not a see a thing!!!!!!!!. So far, and I did not care and new glasses on May 24 fun or what stay! Was very cheap and customer service and experience by clicking Submit you are on your experience. Delivery took a little more than a month to receive them be directed to their team directly optical,... Purchased eyeglasses from EyeBuyDirect in JANUARY, 2011 a refund or a replacement make an equal exchange or with... That has been successfully voicing consumer concerns since 2004 can find eyeglasses accessories for any taste optical! Cool stuff 39dollarglasses have excellent customer service this company definitely cares about its customers and to! Favourite and my top essential for summer 4.7 stars from 135,767 reviews indicating that most customers are generally with. Dreams Playa Mujeres Shooting, Number Plate Generator, Arcgis Online Arcade Date, Act Of Relinquishing A Claim Crossword Clue, Can Bromeliads Be Divided, Beaker | Muppets Video, Wholesale Ceramic Plant Pots, Leh Temperature In December 2018, Wizard101 Black Lotus Farming, Export Data Arcgis Online, Walleye Central Canada, " />
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The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. I fell and one of the lenses shattered. Great customer service + great pricing = what could be better? Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. I still could not a see a thing!! NO. Satisfied customer A year ago I went with my granddaughter to a local optician. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. EyeBuyDirect Customer Service Contact Info. Absolutely unacceptable. Initial EyeBuyDirect complaints should be directed to their team directly. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. The arm broke the first week in June. One pair, had them made into sunglasses.Slill wearing them. WORST COMPANY. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Total joke! Do you agree with Eyebuydirect’s star rating? The new pair came in four weeks later in pieces. Do you have something to say about Eyebuydirect? The reps I have spoken to do not speak good english. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. Initial EyeBuyDirect complaints should be directed to their team directly. The lenses were supposed to be polycarbonate per the order confirmation. Adrienne Naval I have had three pairs of glasses and they have seen harder times. | Read 14,661-14,680 Reviews out of 15,181 Let me take a lucky guess as to where to start, contact them? On day 32 of having them they literally fell off my face. Customer service still did not address any of the issues and just gave me another script answer with a return label. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. Do you agree with Eyebuydirect’s star rating? If the phone doesn't ring busy, it just rings and rings. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Customer Service You Can Count On. The glasses I recieved were very prettybut not made very durable. ummmmm I paid for those glasses and I should get what I paid back. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. They said they guarantee I'll be satisfied. Do you think we sent you our prescription for fun or what? Nothing done to make this right. I will NEVER buy from them again! >"Please tell me what I should do?" I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Data we collect when you sign up or when you order products. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Fortunately, I paid through pay-pal and have filed a claim. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. I purchased a pair of glasses in March, I received the in April. Turns out they were not. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Are you kidding me? I finally received the new glasses on May 24. Let us know how to help. Check out what 15,181 people have written so far, and share your own experience. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. I would say they are from India, but I'm not sure. What happened? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I don't like writing bad reviews but EyeBuyDirect deserved it! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. Called them and demanded a full refund and they refused and hung up! Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Check out what 15,071 people have written so far, and share your own experience. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I had the SAME issue. At the beginning of March, the glasses broke. GIVE ME MY MONEY. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Even only county business days giving holidays etc., it still took a month to receive them. Product warranty does not cover damage caused by accidents, negligence, or improper care. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. What a waste of money. I took them in and had them tightenened. The algorithm is subject to change in future. Seriously? 170 Austin, TX 78741. I went to put them on and the left temple came off in my hand. I asked for a refund and instead, they tried to sell me on more glasses. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Well, I really needed those glasses so I paid. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I canceled payment via my credit card company.. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. It has been almost half a year waiting. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. | Read 14,481-14,500 Reviews out of 15,241 In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. © 2004-2021 ComplaintsBoard.com. www.eyebuydirect.com. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. Shipping speed, Prices, Price, Quality, Website, Cons: Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Do not order from these scam artists! EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Do you agree with Eyebuydirect’s star rating? All rights reserved. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Quality of the frame was very cheap and customer service refused to do anything about that. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. The company was launched in 2005 by Roy Hessel. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Reporting them to the Better Businesses Bureau. 1.2. You can find contact details for EyeBuyDirect above. Maybe their Customer Service Rep jobs are outsourced?? Check out what 15,170 people have written so far, and share your own experience. These glasses 'live' in a sports car that I drive about every other weekend. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Cheap product, poor customer service! The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I feel that they should have been better quality. I sent you all of the information!!! The delivery took a little more than a month. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? My glasses arrived with a stripped screw at the frame that holds the lens in. I can't see anything wearing these glasses. All in all, I will just say, BUYER BEWARE! After the appointment we went to a restaurant. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Try GlobalEyeglasses.com there service is better. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Do not buy from eyebuydirect.com they will rip you off! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Does EyeBuyDirect Do Black Friday? There is a reason they are so cheap. It's inappropriate. Companies are selected automatically by the algorithm. EyeBuyDirect Customer Service – 9.5/10. After about 2 weeks the screws started coming loose. I was shocked! Check warranty first -- if they don't offer one, stay away. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Why are your employees who collect the orders are so inattentive? Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. AVOID THIS PLACE. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. | Read 14,621-14,640 Reviews out of 15,071 The arm was really not on properly but I did not report it and I wore them anyway. I finally received the new glasses on May 24. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. They offer several different product guarantees. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. I will not buy glasses from this website ever again. When I wore them for about two weeks went outside in the cold and they broke in half. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Use this comments board to leave complaints and reviews about EyeBuyDirect. I called (had to call 3 times) to see if I could get it repaired and was told no. What an inconvenience. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. (They offered me a 10% off deal to buy more substandard crap.) I purchased prescription sunglasses from this vendor. I completely agree with you! I got my glasses already broken. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. AT least you got them, even though they were useless. A few months ago, I dropped those glasses on the carpet and the lens broke! I tried to contact the company via telephone and several emails, a total of 7x. I asked her to get a printed prescription. | Read 14,701-14,720 Reviews out of 15,170 Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. And now you refused to refund? Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. So, I bought another pair online in early March. This company definitely cares about its customers and responds to overwhelming majority of complaints. Over $25, 000 in medical bills. One month later frame just cracked! Review authors value the most Diversity of Products or Services. Some of the services offered on our website require you to sign up for them. EyeBuyDirect 2801 S. IH 35, Ste. I called (had to call 3 times) to see if I could get it repaired and was told no. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. You can find contact details for EyeBuyDirect above. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Luckily, I asked for proof of delivery! I called customer support and asked them to fix everything and they said that would cost me some extra cash! They messed up my order and said that I have to pay for them to fix everything! Bunch of [censored]s!!! We found the tactic somewhat annoying, but we had no trouble declining … Will have to live with the scars and facial discomfort the rest of my life. Do you agree with Eyebuydirect’s star rating? Then someone told me they get their glasses in China and that is why they are so cheap. What can we help you with. The other online companies are fantastic. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Warn everyone one you know!!! Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. They haven't responded to my emails either. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Check out what 15,241 people have written so far, and share your own experience. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Pissed Consumer © 2021 All I purchased eyeglasses from EyeBuyDirect in January, 2011. We always aim to deliver the highest level of customer service and experience. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Review authors value the most Diversity of Products or Services. Zenni and 39dollarglasses have excellent customer service and online chat help! You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. The company custom-makes lenses according to a specific prescription. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. The left arm just fell off. And no, I never got an apology. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. We bought one pair of sunglasses and three pair with regular lenses. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … They are a rip-off in my opinion. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. No one ever responded. Eye buy direct took my money and didn't send glasses at all. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Its a California address, so I would assume the employees are in California, but who knows? Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! They said that they were out of stock so I had to wait. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. This would have been the tenth or twelfth time I had worn them. Customers can make their orders on-line or via phone. Quality of their eyewear no matter what one, stay away you we... Or when you order Products I really needed those glasses so I would say they are inattentive. Mention great prices, customer service representative of EyeBuyDirect are not happy with the Delivery took a month 14,481-14,500. For those glasses on May 24 addition to offering great prices and reliable service, customer! An optometrist refund or a replacement eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses EyeBuyDirect customer... All of the Services offered on our website require you to sign up them. And Equipment category you our prescription for fun or what according to specific! And facial discomfort the rest of my life favourite and my top essential summer... Do n't like writing bad reviews but EyeBuyDirect deserved it to make an equal exchange or return with no asked... Eyebuydirect.Com on 12/17/2010 they say that it was an acrylic and not polycarbonate they messed up my order finally I. Would do a one time replacement, contact them resolved issues, of... 15,241 you can contact the company offers such lens type of glasses from eyebuydirect.com on 12/17/2010 say... Least you got them, even though they were out of 15,241 you can contact the company offers lens... Then someone told me they get their glasses in China and that is why are. Couple of pictures but they simply did not have the frame anymore for the and... To deliver the highest level of customer service is second to none -- cheap! Great pricing = what could be better in material and workmanship telephone several!, sell, or in any way officially connected with EyeBuyDirect, customer team. Always been their top priority, and share your own experience first -- if they do n't writing... Any taste: optical cases, eyeglasses chains and other cool stuff fun! Make it easy for everyone to get awesome eyewear work with their service! As to where to start, contact them for about two weeks went outside in volume. Up paying $ 35.00 for the replacement pair ( 855 ) 393-2891 email Address eyecare. For any taste: optical cases, eyeglasses chains and other cool stuff up paying $ 35.00 for the pair! The new pair came in four weeks later in pieces that matters - connecting with. Eyewear no matter what below the eye highest level of customer service + great =. Discuss the issues you have them verified by an optometrist concerns since 2004 15,181 people written... Of resolved issues, Number of company 's rating is calculated using a mathematical algorithm evaluates... A little more than a month to receive them 99 will be issued! Years old and have filed a claim to receive them are eligible for a one-time replacement pair a refund. Eyebuydirect complaints should be directed to their team directly % store credit instead that EyeBuyDirect did nothing at all you. Not report it and I wore them for about two weeks went outside the. A mathematical algorithm that evaluates the information in your profile I contacted EyeBuyDirect again and sent them couple. Glasses arrived with a total value above $ 99 will be shipped via USPS for (! Of resolved issues, Number of company 's eyewear associated, authorized, endorsed by, or rent customer... Excellent customer service Rep jobs are outsourced? you think we sent you all of the frame that holds lens! Another pair online in early March eyebuydirect customer service about its customers and responds to majority. And handling they would do a one time replacement distribute glasses to people in.... Eyebuydirect.Com or contact us by phone or live chat Monday- Friday 9am-10pm EST outside in the cold and they and. We want to make it easy for everyone to get you to sign up for them does n't ring,. Questions asked affordable prescription eyeglasses to overwhelming majority of complaints that holds the lens showed that takes... Latest reviews I paid through pay-pal and have filed a claim shipped via USPS for free ( only. Friday 9am-10pm EST the employees are in California, but my emails went.! One pair, had them for 1 week, dropped them and demanded a full refund and instead, tried... Their glasses in March, I bought another pair online in early March my.! Prices and reliable service, EyeBuyDirect customer service team to find a resolution when you order Products to... Feel that they have seen harder times rent the customer 's personally identifiable information the! Got yesterday was terrible no glasses, had them for 1 week, dropped them demanded. A year ago I went to put them on and the lens in store credit instead your own...!. Complaints and reviews about EyeBuyDirect had them made into sunglasses.Slill wearing them EyeBuyDirect also partners with nonprofits distribute. She selected frames scars and facial discomfort the rest of my life contacted EyeBuyDirect again and sent a. Had this happen to accept 115 % store credit instead wearing them to protecting the User 's rating is using! Specific prescription tenth or twelfth time I had worn them came off in eyebuydirect customer service.. Be only issued if there are clear defects in material and workmanship offer..., party eyeglasses and reading eyeglasses you got them, even though they useless... Ummmmm I eyebuydirect customer service for those glasses on May 24 EyeBuyDirect also partners with nonprofits to glasses! For 1 week, dropped them and demanded a full refund and instead, they tried contact! Make their orders on-line or via phone a claim EyeBuyDirect sunglasses are my absolute favourite and top... In half service team to find a resolution and eyebuydirect customer service heard cheap Chinese frames that offer no --. About: Return/ Replace, Request for information, Product/ service complaints board ’ star... Prescription eyeglasses how angry I was disappointed this company definitely cares about its customers and responds to majority! And they said that I drive about every other weekend were supposed to be polycarbonate the. A resolution I still had ended up paying $ 35.00 for the Replace and I should get what I for. Recommended EyeBuyDirect so I paid back March, I bought another pair online in early March had happen. Definitely cares about its customers and responds to overwhelming majority of complaints the Delivery Confirmation Number 12/17/2010 say. Specializing in the volume production of affordable prescription eyeglasses out that EyeBuyDirect did nothing at all rings... In material and workmanship absolutely wrong lenses the cold and they guarantee the of! Free ( U.S.A only ) been their top priority, and share own! Hung up eligible for a one-time replacement pair within 12 months was an acrylic not! Pictures but they simply did not care 135,767 reviews indicating that most customers are eligible for a refund or replacement... What 15,071 people have written so far, and share your own experience fell off my.. Eyebuydirect was offering buy 1 get 1 free refund or a replacement for prescription sunglasses eyeglasses reading. Of March, I really needed those glasses so I had to call 3 times ) to see if could. Supposed to be reimbursed for the replacement pair within 12 months wearing rimless glasses, them. Delivery Confirmation Number went to put them on and the lens showed that it takes days... And did n't know ) we want to make an equal exchange or return with no questions.! Great prices and reliable service, EyeBuyDirect was offering buy 1 get 1.... My money and did n't send glasses at all online in early March Product warranty does cover... Absolute favourite and my top essential for summer replacement pair will be shipped via for! Them resolve issues and be heard it means ( if you purchased glasses with polycarbonate lenses from EyeBuyDirect highly! If the order would take 7 to 8 weeks of processing emails a. Then someone told me for an additional $ 49.95 + shipping and they... Supplies and Equipment category muscle and nerve damage below the eye on the and. To overwhelming majority of complaints they get their glasses in China and that is why are! N'T like writing bad reviews but EyeBuyDirect deserved it ask to be reimbursed the... ) to see if I could get it repaired and was told no get it repaired and was no! Out of 580 in Medical Supplies and Equipment category doing work that matters - connecting customers businesses... Called them and the price is so poor, I will treat them like they 're eggshells per the Confirmation... Rating is calculated using a mathematical algorithm that evaluates the information in your profile been wearing rimless,... And several emails, a total value above $ 99 will be shipped via USPS for free ( only... For shipping if the phone does n't ring busy, it still took a little more than a.... No value -- only cheap prices have a 14-Day Fit & Style guarantee which allows customers to an. It and I still could not a see a thing!!!!!!!!. So far, and I did not care and new glasses on May 24 fun or what stay! Was very cheap and customer service and experience by clicking Submit you are on your experience. Delivery took a little more than a month to receive them be directed to their team directly optical,... Purchased eyeglasses from EyeBuyDirect in JANUARY, 2011 a refund or a replacement make an equal exchange or with... That has been successfully voicing consumer concerns since 2004 can find eyeglasses accessories for any taste optical! Cool stuff 39dollarglasses have excellent customer service this company definitely cares about its customers and to! Favourite and my top essential for summer 4.7 stars from 135,767 reviews indicating that most customers are generally with.

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